Desktop Services recommends the manual installation of this driver and have raised the problem with HP. It currently only works when manually installed. If this driver is installed through the PC build sequence, some of its required components don’t get installed and it doesn't function correctly. Desktop Services are investigating the issue and have raised the problem with HP. The devices affected show an exclamation mark in the Device Manager (shown below), denoting a problem.ĭuring the scan for hardware and matching drivers in the University's PC build sequence, the Intel HD Audio devices are not being detected. The HP Hotkeys (function keys) for brightness and volume muting do not respond.The Bluetooth drivers not installing correctly block any Bluetooth devices from being detected.
The 3D Drive Guard driver not being installed correctly means that HP's ProtectSmart Hard Drive Protection, which is responsible for protecting the hard drive from shock should the laptop be dropped etc, is unable to run.The audio driver not being installed correctly means the laptop cannot detect its sound card and thereby cannot play any audio.Desktop Services have discovered an issue on HP Elitebook 820, 840 and 850 G3 laptops built on the University's Windows 8.1 Mobile Device Supported Desktop (MDSD) whereby the audio device drivers, the Bluetooth drivers or the 3D Drive Guard drivers do not get installed during the standard build, and control of brightness and volume muting is blocked.
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